COMMUNICATION DURING AN EMERGENCY:
In an emergency, the Building Management Office will make every attempt to provide information to you as quickly as possible. Methods of communication available include postings on the Electronic Tenant Handbook site, e-mails, phone calls, announcements via the Public Address (P.A.) system.
Each method is explained in detail below:
ETS Portal & Tenant Center:
- This ETS Tenant Center can send e-mail announcements to both work and personal e-mail addresses. If you have a personal e-mail address that you are comfortable sharing, please provide that to the Building Management Office so that we may include that address, as well as your work e-mail address, in the Instant Alert e-mail addresses stored in the Tenant Center. Please note that e-mails from the Tenant Center are sent such that the recipient only sees his/her e-mail address.
Phone Calls:
- Building Management will call our primary tenant contacts in an emergency after-hours. It is very important to remember to advise the Building Management Office when emergency contact information (such as home phone, cell phone, etc.) changes. It is also important to provide the Building Management Office with an alternate contact in the event that the primary contact is not reachable, as well as with an alternate contact we should use when the primary contact is out of town or on vacation. Please be sure to update your Emergency Contact Form at least once per month to make sure that we have the latest emergency information on file for your company.
- Please note that should an emergency occur during normal working hours, Building Management will first issue e-mails through regular channels and/or this Portal, as these methods of communication distribute information more quickly than phone calls.
Public Address (P.A.) System:
- Building Management may use the P.A. system as a means of broadcasting information. We would typically only use this form of communication for situations which require immediate action from building occupants, but may need to use the system if we discover that phones and/or the internet are not functional.
Your Role in Staying Informed:
In an emergency, Building Management may not have access to each of these lines of communication. We will, therefore, need each tenant to be active in gathering information as well, by doing the following:
- Tune to local news for updates as this will be one of the information sources on which Building Management will rely.
- Keep e-mail open and check regularly so that any updates sent by Building Management are seen in as timely a manner as possible. If you have provided Building Management with a personal and a work e-mail address, please check each frequently. As noted above, the Tenant Center will dispatch to both work and personal email addresses.
- Log on to this website & your Tenant Center for updated posting of information.
We cannot guarantee which line of communication will be most reliable in an emergency event, so ask each of you to be diligent about checking the various communication methods available. Your cooperation in seeking information will be integral to the implementation of your internal emergency preparedness and business continuity plans. And, as a reminder, please do not wait to hear from Building Management prior to implementation of your internal emergency response plans. We will do our best to share information with you in as timely a manner as possible; however, we encourage and ask each of you to take whatever measures you feel are necessary to ensure the safety of your office and employees, without waiting for specific direction or guidance from Building Management.